I liked that everyone was prompt easy to work with and kept us informed . They worked with our schedule and did a great job . They were very helpful during a stressful time for our family .Thanks to Susan especially for always answering my calls and many questions.We are happy we went with ServiceMaster .
The office call to the expert crew who came to the house were professional, courteous and hardworking. Everything was detailed and explained. Questions and recommendations were encouraged. Considering it could have been an awful experience with a sewer backup in your basement it got handled. Service Master did an excellent job. I have asked them to return on another project. Highly recommend them.
There are several things that we liked about your services. When we called to make an appointment, we were given a window of when someone would be over to survey the damage on that same day. Both guys that came in were very respectful of our possessions and were most helpful in cleaning up everything that was wet down there. They gave us an estimate of what needed to be done. When they left, they didn’t take the fans with them – they left them there to make sure everything dried. A few days later, 2 girls and a guy came over to assess what needed to be done. Everything wasn’t as dry as it should be, so they left the fans there. A few days later, 2 more guys came over and had us direct them as to where to put all the items that were moved because of the water. ALL OF THOSE YOUNG PEOPLE were wonderful – I wish I had taken down all their names to thank them personally. They were friendly, helpful and very nice. Thank you!
Take charge , professionals. Like the contracts that state what exactly will be done with the cost. Job superintendent communication with my Home Owner’s Insurance was excellent. The work crews were efficient and thorough. They always showed as promised or called if a delay. No waiting around and wondering. Their finished product made my basement family room new and livable again. Water removal crew, Carpentry and carpet restoration are perfectionists and it shows!
The speediness in their response time, quality of work, customer service while here, and efficiency.