OF SCIENCE AND TECHNOLOGY
152A General Services Building
Ames, IA 50011-4027
Phone: (515) 294-1875
January 18, 2011
To Whom It May Concern,
RE: Letter of Recommendation ServiceMaster
This is a letter of recommendation recognizing ServiceMaster’s exemplary service for the 2010 flood recovery efforts at Iowa State University.
A flood occurred in August two weeks before 2010 fall semester classes were to begin and one week before move-in activities. The flood directly affected 17 facilities totaling more the 684,500 gross square feet and additionally, 35 buildings received water damage from backed – storm sewers and high surface water flows.
ServiceMaster was on site and mobilized before flood waters had receded. Very quickly it was evident they possessed a wealth of knowledge about flood recovery processes. Some of the first items of business: they shared how the recovery process works; identified their key personnel and shared contact information; wanted to understand our expectations; and addressed concerns that existed.
They were organized and confident. In the first few weeks, most days were met with unplanned situations. ServiceMaster with their previous experiences and access to resident experts was able to quickly assess and resolve them. Examples of different facility environments affected are museum collections, classroom buildings, recreation facilities, daycare facilities, conference facilities, athletic facilities, and residence facilities.
ServiceMaster had access to and provided adequate resources during our recovery process. were kept informed about process flow and consulted each day for progress feedback. Personnel were personable and very sensitive to our anxious situation. They were good listeners and diplomatic while conversing with building occupants to understand their needs.
Iowa State University set a goal to have the basketball arena back in operation for the first home basketball game in early November. Considering the arena floor had more than 12 feet of water for a considerable time, ServiceMaster was instrumental in helping Iowa State realize this recovery milestone.
Another effort worth mentioning is ServiceMaster’s attention to museum collections during the flood recovery process. The building housing the collection was without power and environmental controls for almost two and a half months. They understood the importance for the maintaining humidity and temperature to protect the integrity of the collection, and provided special heating and cooling equipment, and knowledgeable operations staff. This support effort was instrumental with avoiding costly collection relocation.
In the post recovery phase, ServiceMaster has provided ample documentation on on-call support while addressing inquiries from emergency management agencies. As such, they have proven to understand the entire flood recovery process. It is without hesitation, I recommend ServiceMaster for disaster recovery services.
Director of Facilities Services
Facilities Planning and Management
Iowa State University
In the past 5 years, we’ve had the opportunity to utilize ServiceMaster Recovery Services for disaster clean up. From flooding to trauma situations, they have provided quick, professional response and results. ServiceMaster covers us from our corporate offices in Milwaukee to our facilities in Alabama, Pennsylvania, and Quebec, Canada.
As a risk manager, I have come to rely on their 866-Recover corporate priority program. Regardless of the location or situation, I can count on their national and international network to provide consistently excellent service.
Working with Mark Cyganiak, our local point of contact and franchise owner has meant one call and done. Logistics, project updates, reports and billing are coordinated by Mark. The ease of the arrangement results in less follow up or frustration by my team.
Since Rexnord has enrolled in the program, it has saved us time and money, giving us peace of mind that the job will be taken care of with one call. It is without reservation that we recommend Mark and ServiceMaster Recovery Services to other risk managers seeking an emergency services partner that is easy to work with and committed to delivering a quality service experience.
Director, Risk Management
To Whom It May Concern’
This is a letter of recommendation recognizing ServiceMaster’s exemplary service for the 2010 flood recovery efforts at the A. O. Smith Water Products Company plant in Ashland City, Tennessee.
With the direction of A. 0 Smith management, ServiceMaster personnel gained access to the 1 5 million square foot residential water heater plant on May 6, which was severely damaged by floodwaters, and immediately began to assess the damage from the historic flood that swept through the manufacturing area, finished warehouse, first-floor offices of the facility and the entire 8 acre complex.
ServiceMaster had been called prior to the water receding and started mobilizing resources to the site. Very quickly it was evident they possessed a wealth of knowledge about flood recovery processes. Some of the first items of business they shared how the recovery process works; identified their key personnel and shared contact information; wanted to understand our expectations, and addressed concerns that existed.
From the start, ServiceMaster displayed a willingness to work with all parties Involved and conducted themselves in a professional manner throughout the recovery.
They were organized and confident. Even though local resources were completely depleted, ServiceMaster had access to and provided adequate supplies and equipment to expedite the recovery process. We were kept informed about process flow and consulted each day to progress feedback. They understood our expectation and fulfilled our needs.
We would certainly call ServiceMaster if we have another occurrence again It is without reservation and hesitation that we recommend ServiceMaster for disaster recovery services. We thank you for your efforts during our time in need Sincerely.
A. 0 SMITH CORPORATION
Paul W. Jones – Executive Chairman
Ajita G Rajendra – President and Chief Executive Officer
“Rexnord appreciated the prompt, professional remediation services provided by ServiceMaster Recovery Services. We would highly recommend your company. Thank you!”
– Director of Real Estate, Rexnord Industries LLC, Milwaukee WI
“ServiceMaster has always provided us with fast, professional and high-quality service. Since we have been part of the “866 RECOVER” program… we have one number to call (and) we know that we can count on a rapid response from ServiceMaster.”
– Director of Operations, Capri Communities, Kenosha WI
“On behalf of Grace Lutheran Church, I commend ServiceMaster Clean for a job well done. The mitigation, repairs, and remodeling at our church were both timely and done with quality.”
– President, Grace Lutheran Church, Oak Creek WI
“We appreciate the concern, commitment, and flexibility that your organization demonstrated in meeting the challenge of aggressively returning our operation to normalcy over the holiday break. The work performed met or exceeded our expectations, and was completed on time and on budget.”
– Honeywell Facilities/Maintenance Manager, Pleasant Prairie WI
“Thank you and all of your workers who did outstanding, professional work in restoring the flooded lower level at our home. We are remembering you in our grateful prayers.”
– Vice-President, Sisters of Charity of the Blessed Virgin Mary, Salem WI
“I wanted to thank ServiceMaster for how well you have taken care of me after the fire in my apartment building. Your workers were always courteous, patient, and thoughtful. They never acted rushed, and they took care of everything . My whole experience was much less of an ordeal because of their expert care.”
– Sheryl S., Burlington WI
“Your crew from New Berlin, Wisconsin was the best. This crew showed what professionalism is all about. They were very courteous and knowledgeable on what had to be done. They advised us what they were going to do and answered any of our questions. Again, hats off for your organization and the crew for a job WELL DONE!”
– Chuck G., WI
“If you want it done right, fast, and clean, call ServiceMaster cleaners. You have my vote. I’m glad you were the ones they (the insurance company) called because your workers are special. Thank you again.”
– Betty S., Greendale WI
“This letter is to show my appreciation for the efficient and professional way in which you and your men took care of the flooding problem. Your prompt response and liberal use of dehumidifiers and blowers prevented a bad situation from getting much worse. Most importantly, your obvious concern gave me the peace of mind I needed to cope with the situation.”
– James Deshur, Deshur Development Corporation, Milwaukee WI
“Please take the time and thank your team for their performance during the clean up due to our sump pump at our house. The outstanding team work on everyone’s part was phenomenal, seen by everyone in our house at the time.”
– Kari H., WI
“Thank you for another job well done. You and your crew handled the mold remediation in my attic beautifully. Your work was performed when you said it would be, within the time frame you promised, and the price came in where you said it would. The crew you assembled were capable, courteous, and conscientious. Thanks again for the great work you do.”
– Tom H., Milwaukee
“Thank you for your concern and quick response to my needs. Your actions and generosity will never be forgotten. This flood has been such a long and challenging process, but has been made much more bearable by people like you.”
Wade Stark, Owner of Wade’s Guitar Shop, Milwaukee WI